Friday, December 10, 2010

How a damaged water pipe complaint is treated in Dubai?

I love Dubai!
Yesterday morning while going to office from Shaikh Zayed Road, me & my husband saw an unusual big water spout at the roadside near Dubal factory, Jebel Ali. Though the water was far from the road, it was bursting out as a fountain & was giving idea of how many gallons of water must be wasting because of some fault! Immidiately we decided to call Dubai Water & Electricity Authority (DEWA) to make them notice this fault & take action. But we had no number of Dewa for such complain. So at 7.20 am I called 8009090, an Road & Transport Authority (RTA) complaint no. This no. is known as "Madinati" (I think "city" in Arabic). I explianed the water leakage situation & location of it. The call attendant assured me that they will inform the case to DEWA with my contact details & DEWA will get back to me. Before we take doubt on this assurance, I received a SMS from RTA, with a case reference no, of my complaint.
After few minutes (around 7.40am) I received a call from DEWA technicians. They told me very politely that they have reached Dubal main gate & asked the location of water wastage & my observations of seriouseness of water pipe damage. As I was passing from there by a car, I coudn't notice much except a big water fountain & approximate location of it. I explained it to them. They called me few more times to confirm the location & asked the landmark nearby. During every call they promised me again & again that they will find the damaged pipe & repair it straight away.
Finally at 8.40 am I received a sms from DEWA saying 'your notification (with refernce no) for water pipe broken has been closed, thank you'
I am quite sure that they must have found the broken water pipe & repaired it soon.

In this incident the reaction timing of RTA & DEWA was really appreciable, which shows the Dubai Municipality's priority towards water & energy conservation & also policies to treat customer complains for public infrastructure!

That's why I LOVE DUBAI!

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